سياسة الشحن

 

Shipping Policy

Effective Date: January 11, 2025

At Souqlee.com, we are committed to delivering your orders in a fast, reliable, and secure manner. Please review our shipping policy to understand the details of delivery within the UAE.

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1. Domestic Shipping within the UAE

We offer shipping to all locations within the United Arab Emirates (UAE). Our delivery partners ensure your orders are delivered efficiently to your doorstep.

• Delivery Charges:

  • A flat fee of 13 AED applies for orders below 80 AED.
  • Free shipping for orders above 80 AED.

• Processing Time:
  Orders are processed within 3-4 business days (excluding weekends and public holidays).

• Delivery Time:
  Once your order is processed, you can expect delivery within 3-4 business days based on your location within the UAE.

• Shipping Carrier:
  We use trusted shipping partners such as local courier services to ensure your order reaches you on time and in good condition.

• Delivery Areas:
  We deliver to all cities and regions in the UAE, including but not limited to Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Umm Al-Quwain, and Ras Al Khaimah. Deliveries to remote or less accessible areas may take slightly longer.

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2. Tracking Your Order

If you need any assistance regarding your order status or tracking information, you can email us or contact our customer support team, and we’ll be happy to assist you.

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3. Shipping Delays

While we strive to ensure timely delivery, some delays may occur due to unforeseen circumstances such as weather, holidays, or shipping carrier delays. We will notify you if there are significant delays with your order.

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4. Address Accuracy

Please ensure that your shipping address is complete and accurate to avoid any delays in delivery. We are not responsible for issues arising from incorrect or incomplete address details.

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5. Contact Us

If you have any questions or concerns regarding your order, please contact our customer service team:

• Email: info@souqlee.com
• Phone: +971 566208102

Thank you for shopping with Souqlee.com. We look forward to delivering a great experience to you!